Click here to read the TASSIMO Coffee Machine Subscription Terms and Conditions >

 Last Update September 2020

Please read these terms and conditions carefully before ordering any Products from us. By ordering any Products from us you are agreeing to these terms and conditions.

1. Introduction

1.1 The TASSIMO Home Delivery Service is offered subject to these terms and conditions by Jacobs Douwe Egberts GB Ltd. ('Tassimo') whose principal office is Quantum House, 60 Norden Road, Maidenhead, SL6 4AYJ, England, Sales Tax Identification Number GB 117274032, and references to "we", "us", "our" and similar expressions should be read as references to that company.

1.2 References in these terms and conditions to "you", "your" and like expressions means the person or company placing an order with us subject to these terms and conditions.

1.3 The TASSIMO Home Delivery Service sells TASSIMO machines, T DISCs and other beverage-related and TASSIMO-related items ("Products") as may be listed from time to time on our website at www.tassimo.com/gb("our United Kingdom website").

1.4 You can order Products for delivery to the United Kingdom using this web site. These terms and conditions will apply when placing an order. This is a site for members of the public to purchase the Products. If you are a business wishing to place an order, please contact Jacobs Douwe Egberts GB Ltd at the address on our 'Contact Us' page.

2.Terms and Conditions

2.1 Nothing in these terms and conditions affects your statutory rights.

2.2 The way in which we process and protect your data is described in these terms and conditions and in our published Privacy Policy on our web site. It can be read by clicking here.

3. Prices

3.1 All prices are inclusive of VAT within the United Kingdom where appropriate. All prices are quoted in British pounds sterling (£ GBP) only.

3.2 The total value of your order including VAT and delivery charges will be displayed on the order confirmation screen. The displayed price is the amount in British pounds sterling that you will pay.

3.3 Due to the fact that the TASSIMO Home Delivery Service is offered and managed by Koninklijke Douwe Egberts B.V, any payment for an online purchase may constitute an international transaction which may be charged by your bank with additional fees.

3.4 The minimum order we will accept is to the value of £25 (twenty five pounds) plus delivery charge.

3.5 Prices of the Products and our delivery charges will be as quoted on our web site at the point of ordering (subject to revision for errors).

3.6 Our Product prices and delivery charges are liable to change at any time. Any changes made to our Product prices and delivery charges after a Dispatch Confirmation has been sent out to you will not affect any order which you have already placed. A Dispatch Confirmation is explained in more detail at 6.1 below.

3.7 Our web site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our web site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our web site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

3.8 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation (see 6.1 below), if the pricing error is obvious and unmistakable and could reasonably have been recognized by you as an error.

4. Ordering & Payment

4.1.You can order our Products on-line using our web site www.tassimo.com/gb

4.2 Please note, we are only able to accept money off vouchers issued through the TASSIMO Home Delivery Service.

4.3 We will endeavour to deliver all the Products you order. In the unlikely event of any Product is being out of stock at the time we wish to dispatch your order we will notify you of this and hold your order until the missing item(s) is/are available. We will not deliver any part of your order until all the items you have ordered are in stock and available for delivery to you. This may affect the normal delivery schedule.

4.4 Whilst every effort will be made to ensure that all items shown in our on-line Product catalogue are in stock we offer no guarantee of availability and our telephone service and this electronic publication does not constitute an offer for sale capable of acceptance by you submitting an order.

4.5 If ordering on-line, when we receive your order we will automatically send you an e-mail acknowledging receipt of your order details ("Acknowledgement Email"). This Acknowledgement will be directed to the e-mail address you supplied to us upon placement of your order and is not a guarantee of availability nor acceptance of an offer.

4.6 To ensure your order is dealt with promptly, we require your full, correct address details, including a postcode for an address in the United Kingdom, a day time contact telephone number and your e-mail address (if you have one). If you have a registration card, please also include your TASSIMO Unique Client Number which can be found on the front of your card. The billing address you provide to us must be the same as the billing address you have notified to and registered with your selected credit/debit card company or other payment services provider as this is used to validate your order. We regret that failure to supply the correct details will result in your order being held pending the supply of the correct details.

4.7 Your order will only be processed if full payment details are given.

4.8 We use a third party payment services provider to process payments. Upon placing your order using our web site, the final step in the ordering process will result in your order being handed over to our payment services provider's web site for payment. You may pay using any of the payment methods listed on our payment services provider's page after your order is transferred to their web site for payment.

44.9 Your detailed payment information will be collected when placing the order and your payment will be debited at the point you complete your order. In some exceptional circumstances order dispatch may be delayed due to unforeseen circumstances, and in this situation, depending on your payment method, payment debit will occur 3 to 7 days after you placing the order. Debiting your payment does not represent acceptance by us of your order or otherwise commit us to a contract with you. Section 5 of these terms will govern how and when a binding contract is formed between you and us in relation to any order.

4.11 All orders are checked with the relevant payment provider prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.

4.12 All investigations for order traces will be implemented as soon as possible. Queries need to be directed to our United Kingdom Careline if dialing from within the United Kingdom; you will need to quote your Order Reference Number or your postcode. The careline numbers are listed in section 9 of these terms and conditions.

5. How a contract is formed between you and us

5.1 Using our web site:

5.1.1 After placing an order on our web site, you will receive an Acknowledgement Email. This does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Product(s) you have ordered. All orders are subject to acceptance by us.

5.1.2 Orders will only be accepted by us upon dispatch of the Product(s) you have ordered. We will confirm such acceptance to you by sending you an email which confirms that the order has been dispatched ("Dispatch Confirmation").

5.1.3 The contract will be formed when we send you the Dispatch Confirmation, unless we notify you that we do not accept your order or if you have cancelled it.

6. Delivery

6.1 In normal circumstances your order should be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. If there are reasons why we believe that delivery may be delayed, we will try to contact you.

6.2 We can deliver as many Products as you wish up to 25 kilograms in weight for a one-off single delivery charge.

6.3 We regret we are unable to accept orders for delivery to an address containing a PO Box Number, or from persons placing an order whose address contains a PO Box Number. There may be other types of addresses to which, from time to time, we are not able to accept orders for delivery.

6.4 Subject to section 6.3 above, deliveries will be made to the address that you have nominated. The Products will be at your risk from the time of delivery. In the event that you select a business address, we shall be deemed to have delivered the Product to its intended recipient by delivering it to the reception area at the business address.

6.5 Standard Delivery Service in the United Kingdom:

A "Working Day" any day (other than a Saturday, Sunday or public holiday in the United Kingdom (depending upon where delivery is to be made)).

An additional charge of £5 is applied to the standard delivery charge of £4.99 for each shipment when the delivery location is remote. No free delivery is available to these locations. Remote is defined as islands and highlands; or a postcode that is difficult to serve; or a suburb/district that is distant, inaccessible or infrequently served. If this additional charge applies, you will be told after giving us your delivery address.

6.6 For deliveries within the United Kingdom mainland and Northern Ireland only, the £4.99 delivery charge is waived for orders placed to the value of £30 or more in a single delivery, up to the maximum weight per single delivery specified in condition 6.2 above. No deliveries are made on Saturdays, Sundays or public holidays in the United Kingdom.

6.7 Please note if you order from www.tassimo.com/gb, we can only deliver to a valid address located within the United Kingdom (excluding the Channel Islands, the Isle of Man or foreign-based UK military bases or embassies).

7. Cancellation of order/returns policy

7.1 You have the legal right to cancel your order at any time without reason, subject to sections 7.2, 7.3 and 7.4 below, within the time periods listed in the table below, in each case starting on the day after delivery, provided that the goods you have ordered are not perishable, and are not in a used condition:

Method of ordering Cancellation period

On line using our United Kingdom web site 14 calendar Days

7.2 To cancel an order, you must:

7.2.1 choose one of the following options:

7.2.1.1. Contact the applicable United Kingdom Careline. The careline number is listed in section 9 of these terms and conditions.

7.2.1.2. send us an email to the following address Consumerservice.UK@jdecoffee.com; or

7.2.1.3. fill in the following withdrawal form TASSIMO Order Cancellation Form and send it to the following Consumerservice.UK@jdecoffee.com

7.2.2 return the Products to us in the same condition in which you received them and at your own cost and risk, without undue delay and in any event no later than 14 calendar days from the day on which you communicate your wish to withdraw from the contract or receipt of the returns label, whichever is later. You can should return the Products to the address given to you in the email in which we acknowledge your wish to withdraw from the contract. Please insert a copy of your delivery note into your return parcel and retain your receipt or proof of postage;

7.2.3 On your request and for your convenience, careline will provide you with a freepost return label to simplify the shipment process and to reduce the return costs. If you do not want to use the freepost returns label, you will need to pay the cost of returning the shipment.The cost of the return shipment shall be deducted from the amount refunded. That the return shipment cost deducted will be the same amount as the regular shipping cost when ordering;

7.2.4 Until returned, you must take care of the Products whilst they are in your possession, as you have a legal obligation to do so.

7.3 If you exercise your right to cancel, subject to sections 7.1 and 7.2:

7.3.1 you will receive a full refund of the price you paid for the Products including postage cost you have paid for the delivery of the Products to you (return costs shall be paid by you unless you use the freepost returns label we supply); and

7.3.2 we will return your money to you by re-crediting it to the payment method you used to pay for the Products without undue delay and in any case within 14 days of the day we have received the Products you wish to return or until you supply evidence that you have sent the Products back to us, whichever is the earliest. The refunds will be made in British pounds sterling.

7.3.3 we are not responsible for the fluctuations in the exchange rate between British pounds sterling and any other currency, and provided we have refunded the same amount in pounds sterling as we charged for the Products at the point you ordered them, this will constitute a full refund of the purchase price.

8. Personal Information and Security

8.1 We use an external provider of payment services ( 'PSP') to process payments for orders for Products received through our consumer service.

8.2 If you are ordering using our web site, the last stage in the order process is that details about your order will be passed to our selected PSP. This will be clear from the details presented to you in your browser during the order process. The PSP will ask you to select one of the supported payment methods, and enter relevant details regarding that payment method (for example, if paying by credit card this could include your name and address details, credit card number, expiry date of the card and the security digits on the rear of the card) in order for the payment to be processed.

8.3 When you are using the PSP's web site to enter your payment details, you acknowledge you are using a third party's web site and agree to do so in accordance with the terms and conditions and privacy policy of that web site. Agreeing to such use is a condition of ordering Products through either our web site or our United Kingdom Carelines.

8.4 That payment services provider facilitates payment from you to us using the method you select during the order process. Both we and the PSP will collect certain personal data about you during the process of placing an order. We will use that personal data in order to facilitate your order and to perform any contract that may arise between us as a result of your order. By submitting an order, you are consenting to both our PSP and us using your personal data for these purposes. These uses are in addition to any other uses of your personal data that are described in our published Privacy Policy on our web site. It can be read by clicking here.

8.5 To ensure that your chosen payment method is not being used without your consent, we and/or the PSP may validate name, address and other personal information supplied by you during the order process against the appropriate third party databases. By accepting these terms and conditions, you consent to such checks being made.

8.6 We will retain certain details about your order, which will include some of your personal data, for a reasonable period after you have placed your order. Our PSP will also retain certain details about your order, which will include some of your personal data, for a reasonable period after you have placed your order. This is in order to allow us to deal with any questions, issues, cancellations or refunds that may be necessary.

8.7 All data provided by you to us as part of the order process will be treated securely and in accordance with the United Kingdom's Data Protection Act 2018 and Regulation (EU) 2016/679.

8.8 Our ordering and payment process is digitally encrypted using SSL technology to transfer your details to our secure server. SSL is the industry standard for secure on-line payment, it provides a high level of protection to you, and to us and our PSP, against fraudulent transactions. We will pass details of your order to our PSP using secure SSL technology.

8.9 Should you have any questions regarding security, please contact our United Kingdom Careline.

9. Customer Service

9.1 We aim to provide you with an excellent service. However should you have any comments or issues with the TASSIMO Home Delivery Service, in the first instance please contact:
By phone: United Kingdom: 0800 032 88 33

9.2 We aim to acknowledge all queries within 3 working days, and deal with complaints within 5 working days. A "working day" is any day (other than a Saturday, Sunday or public holiday in the United Kingdom (depending upon where delivery is to be made).

10.Liability

10.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, any breach of the obligations implied by the United Kingdom's Consumer Rights Act 2015, defective Products under the United Kingdom's Consumer Protection Act 1987 or any liability which may not otherwise be limited or excluded under applicable law.

10.2 Subject to clause 12.1, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories, even if such losses result from our breach: 11.2.1 loss of profit; 11.2.2 loss of business; 11.2.3 loss of opportunity; 11.2.4 loss of savings; 11.2.5 loss of the use of money; 11.2.6 loss of existing or future contracts; 11.2.7 loss of data; 11.2.8 loss of goodwill; and/or 11.2.9 loss of reputation. 11.3 We will not be liable for any theft or loss of or destruction to your Products once the Products are delivered to your nominated delivery address.

11. Trade Marks & Copyright

11.1 We own all the rights in the designs and information on our web sites, including our web site (www.tassimo.com/gb). You may only print out parts of our web site for the purpose of ordering Products on our web site. You must not use the material on any of our web sites for any other purpose.

11.2 "TASSIMO", "KENCO" and "T DISC" are our registered trademarks and other Products names featured in our web sites may be registered trademarks belonging to other organisations, and must not be copied or used without their permission.

12. Subscription to our TASSIMO Coffee Machine Subscription

12.1 Subscription

We may offer a variety of subscription plans to our Tassimo Subscription Plan to have our Products delivered on a regular basis. TASSIMO has the following subscription plans:

Machine Subscription Plan, with types:

• Starter Subscription Plan
• Saver Subscription Plan
• Super Fan Subscription Plan

You will purchase a TASSIMO Coffee Machine as part of the Subscription Plan

In return for the recurring fee included in your plan, you can regularly purchase pods depending on the time of shipment for your plan ( see 12.5.2  ). Machine Subscription Plans are concluded for a fixed period of 12 months after which the contract will automatically terminate. This does not affect your statutory right to withdraw from your Machine Subscription Plan within 14 days of the receipt date of the first goods.

Terms on delivery, the subscription period (fixed or indeterminate), the billing cycle as well as the costs associated with the subscription depend on the chosen subscription plan. Unless agreed otherwise, the following terms apply.

12.2 Who can purchase a subscription?

12.2.1 Customers must be at least 18 years old and have a TASSIMO account and reside in the United Kingdom. You can register for an account via https://tassimo.com/gb/subscription/catalog. There is a limit of one Subscription Plan per account.

12.3 Prices and information

12.3.1 When you register for a TASSIMO Subscription Plan for the regular delivery of our Products, we shall make you aware in a clear and prominent manner, and directly before the placing your order of; the duration of the contract, where applicable, or, if the contract is of indeterminate duration or is to be extended automatically, the conditions for terminating the contract and, where applicable, the minimum duration of your obligations under the contract.

12.3.2 My Way model may vary due to stock.

12.4 Delivery.

Regular Delivery. The delivery frequency and delivery dates for the regular delivery on the basis of the subscription plan depend on the chosen subscription plan (see 12.1). Delivery shall be fulfilled by the delivery date shown in the Order Accepted Notification you will receive from us or, if no delivery date is specified therein, within 30 days of the date of the Order Accepted Notification. If there are reasons why we believe that delivery may be delayed, we will try to contact you.

TASSIMO Starter: delivered and invoiced £59,96 every 4 months (this means an amount of £14.99 monthly. This plan will cost £1 + £179.88 for one year.)
TASSIMO Saver: delivered and invoiced £74,97 every 3 months (this means an amount of £24.99 monthly. This plan will cost £1 + £299.88 for one year.)
TASSIMO Super Fan: delivered and invoiced £79,98 every 2 months (this means an amount of £39.99 monthly. This plan will cost £1 + £479.88 for one year.)

12.5 Payments

12.5.1 We use a third party payment services provider to process payments. Upon placing your order using our website, the final step in the ordering process will result in your order being handed over to our payment services provider's website for payment. You may pay using a credit card payment method listed on our payment services provider's page after your order is transferred to their website for payment.

12.5.2 If you register for a Subscription Plan you acknowledge and agree that we or our third-party payment provider is authorized to charge you on a recurring basis for your subscription. The TASSIMO Subscription Plan has a fixed recurring fee, which will be charged to you at the time of shipment. For the Machine Subscription Plan, shipment will take place every four months for the type Starter Subscription Plan, every three months for the type Saver Subscription Plan and every two months for the type Super Fan Subscription Plan. Payment and shipment dates will be communicated via email and indicated in your account. If these dates change, we will notify you of such in a timely manner.

12.5.3 When purchasing the Subscription Plan for the first time, you will be charged with your chosen recurring fee for the next two/three/four months depending on the type of your Subscription Plan (see 12.1). If you purchase a Machine Subscription Plan, you will also be charged the machine costs indicated in the plan.
TASSIMO Starter: delivered and invoiced £59,96 every 4 months (this means an amount of £14.99 monthly. This plan will cost £1 + £179.88 for one year.)
TASSIMO Saver: delivered and invoiced £74,97 every 3 months (this means an amount of £24.99 monthly. This plan will cost £1 + £299.88 for one year.)
TASSIMO Super Fan: delivered and invoiced £79,98 every 2 months (this means an amount of £39.99 monthly. This plan will cost £1 + £479.88 for one year.)

12.5.4 If for some reason the payment fails, we will temporarily stop shipping any coffee until the payment succeeds. In this case you can contact our Consumer Relationship Centre. If the payment is not made within 3 days before the next shipment, we reserve the right to initiate our internal dunning procedure.

12.5.5 If you fall behind with your payments, and we are unable to recover any late payments ourselves, we may appoint a debt collection agency to recover the money you owe us.  If that happens you could become liable for the additional costs of the debt collection agency and for court and legal fees.

13. General

13.1 We reserve the right to supplement and amend these Terms and Conditions for any reason at any time. It is your responsibility as a customer to review these on each occasion you access the TASSIMO Home Delivery Service, whether on line using our web site or by telephone using our United Kingdom Carelines.

13.2 If we change the terms for the subscription plan, including associated prices, we will send you a notification to the email address to the email address associated with your order and/or account, stating the changes and the date on which these changes will take effect. In case you are not willing to agree to these changes, you may terminate your subscription prior to the date the changes shall take effect. Price changes will only apply to subsequent billing cycles following notice of the change, provided that you have not cancelled your subscription

13.3 We also reserve the right to suspend, restrict or terminate access to the TASSIMO Home Delivery Service for any reason at any time.

13.4 These terms and conditions, and all matters relating to orders using our web site or using our United Kingdom Carelines shall be governed by the laws of England and Wales and the English courts shall have jurisdiction over any disputes.

13.5 We shall not supply you with any products or services if you are subject to sanctions within the meaning of Regulation (EC) 2580/2001 and Regulation (EC) 881/2002 (anti-terrorism regulations) or similar (particularly U.S.), as amended from time to time, imposed by the European Union or the government of the country where you are buying our products or services. By accepting these terms and conditions you warrant that you are not subject to beforementioned sanctions. If you breach this clause we may rescind or cancel your order, or rescind or terminate your subscription plan.

14. Subscription to our TASSIMO Coffee Subscription

14.1.     Subscription

These terms and conditions (T&C’s) govern your agreement with TASSIMO for a TASSIMO C[CG2] offee Subscription Plan. By choosing to purchase a TASSIMO Coffee Subscription Plan you accept the following Terms and Conditions as well as the General Terms and Conditions for TASSIMO Home Delivery Service.

We offer a variety of TASSIMO Coffee Subscription Plans to have our Products delivered on a regular basis:

·       TASSIMO Coffee Starter Subscription Plan

·       TASSIMO Coffee Saver Subscription Plan

·       TASSIMO Coffee Super Fan Subscription Plan

In return for the recurring fee included in your plan, you can regularly purchase pods depending on the time of shipment for your plan (see 4). Coffee Subscription Plans are concluded for an indeterminate period[CG3]  and as such can be cancelled at any time with no charge to you in accordance with section 7 of the General Terms and Conditions for TASSIMO Home Delivery Service.

Terms on delivery, the subscription period (fixed or indeterminate), the billing cycle as well as the costs associated with the subscription depend on the chosen Coffee subscription plan. Unless agreed otherwise, the following terms apply.

15.     Who can purchase a subscription?

15.1   Customers must be at least 18 years old and have a TASSIMO account and reside in the United Kingdom. You can register for an account via http://tassimo.com/gb/subscription/catalog .There is a limit of one Coffee Subscription Plan [CG4] per account.

16.     Prices and information

16.1   When you register for a TASSIMO Coffee Subscription Plan for the regular delivery of our Products, we shall make you aware in a clear and prominent manner, and directly before the placing your order of; the duration of the contract, where applicable, or, if the contract is of indeterminate duration or is to be extended automatically, the conditions for terminating the contract and, where applicable, the minimum duration of your obligations under the contract.

17.     Delivery

Regular Delivery. The delivery frequency and delivery dates for the regular delivery on the basis of the subscription plan depend on the chosen subscription plan (see 1). Delivery shall be fulfilled by the delivery date shown in the Order Accepted Notification you will receive from us or, if no delivery date is specified therein, within 30 days of the date of the Order Accepted Notification. If there are reasons why we believe that delivery may be delayed, we will try to contact you.

TASSIMO Coffee Starter: delivered and invoiced starting from £35.91 to a maximum of £47.61 every 1, 2 or 3 months (this means the monthly amount depends on the choice of packs and delivery frequency). The price for each cup will be £0.22.

TASSIMO Coffee Saver: delivered and invoiced starting from £47.88 to a maximum of £77.88 every 1, 2 or 3 months (this means the monthly amount depends on the choice of packs and delivery frequency.). The price for each cup will be £0.20.

TASSIMO Coffee Super: delivered and invoiced starting from £59.85 to a maximum of £97.35 every 1, 2 or 3 months (this means the monthly amount depends on the choice of packs and delivery frequency). The price for each cup will be £0.19.

18.     Payments

18.1   We use a third party payment services provider to process payments. Upon placing your order using our website, the final step in the ordering process will result in your order being handed over to our payment services provider's website for payment. You may pay using a credit card payment method listed on our payment services provider's page after your order is transferred to their website for payment.

18.2   If you register for a Coffee Subscription Plan you acknowledge and agree that we or our third-party payment provider is authorized to charge you on a recurring basis for your subscription. The TASSIMO Coffee Subscription Plan has a recurring fee, which will be charged to you at the time of shipment. For the Coffee Subscription Plan, shipment will take place every one, two or three months for all plans depending on the chosen delivery frequency. Payment and shipment dates will be communicated via email and indicated in your account. If these dates change, we will notify you of such in a timely manner.

18.3   When purchasing the Coffee Subscription Plan for the first time, you will be charged with your chosen recurring fee for the next one/two/three months depending on the chosen delivery frequency.

18.4   If for some reason the payment fails, we will temporarily stop shipping any coffee until the payment succeeds. In this case you can contact our Consumer Relationship Centre. If the payment is not made within 3 days before the next shipment, we reserve the right to initiate our internal dunning procedure.

18.5   If you fall behind with your payments, and we are unable to recover any late payments ourselves, we may appoint a debt collection agency to recover the money you owe us.  If that happens you could become liable for the additional costs of the debt collection agency and for court and legal fees

19.     General

19.1   We reserve the right to supplement and amend these Terms and Conditions for any reason at any time. It is your responsibility as a customer to review these on each occasion you access the TASSIMO Home Delivery Service, whether online using our website or by telephone using our United Kingdom Carelines.

19.2   If we change the terms for the subscription plan, including associated prices, we will send you a notification to the email address associated with your order and/or account, stating the changes and the date on which these changes will take effect. In case you are not willing to agree to these changes, you may terminate your subscription prior to the date the changes shall take effect. Price changes will only apply to subsequent billing cycles following notice of the change, provided that you have not cancelled your subscription.

19.3   We also reserve the right to suspend, restrict or terminate access to the TASSIMO Home Delivery Service for any reason at any time.

19.4   These terms and conditions, and all matters relating to orders using our web site or using our United Kingdom Carelines shall be governed by the laws of England and Wales and the English courts shall have jurisdiction over any disputes.

19.5   We shall not supply you with any products or services if you are subject to sanctions within the meaning of Regulation (EC) 2580/2001 and Regulation (EC) 881/2002 (anti-terrorism regulations) or similar (particularly U.S.), as amended from time to time, imposed by the European Union or the government of the country where you are buying our products or services. By accepting these terms and conditions you warrant that you are not subject to beforementioned sanctions. If you breach this clause we may rescind or cancel your order, or rescind or terminate your subscription plan.

Terms and Conditions for the Tassimo Instagram Prize Promotion ("the Promotion")

1. This competition is run by Tassimo.

2. By entering this Promotion, entrants will be deemed to have accepted and be bound by these terms and conditions. Promotional materials relating to the Promotion, including all information on how to enter the Promotion, also form part of these terms and conditions. In the event of any conflict between any terms referred to in such Promotion materials and these terms and conditions, these terms and conditions take precedence.

3. The Promotion is open to UK (England, Scotland, Wales, and Northern Ireland) and Ireland residents aged 18 and over, with the exception of employees and agents of Jacobs Douwe Egberts GB Limited or any of its subsidiary of affiliated companies, members of the immediate families or households of such employees, and anyone otherwise connected with the operation or fulfilment of the Promotion.

4. No purchase necessary.

5. Internet access and a valid Instagram account is required.

6. The promoter reserves the right to require entrants to prove they are eligible to enter the Promotion. If a winner is found to be ineligible, the promoter reserves the right to award their prize to another participant and to require the return of any prize already awarded.

Entry

7. The Promotion starts at 9.00 AM UK time on 6th November 2023 and all entries must be received by no later than 23.59 UK time on the closing date of 30th November 2023.

8. To enter the Promotion, entrants must be Instagram users and

a. Provide Full Name

b. Provide complete email address

9. The use of script, macro or any automated system to enter the Promotion is prohibited and entries made (or which appear to have been made) using any such system may be treated as void. Any illegible, incomplete or fraudulent entries will be rejected.

10. Entrants represent and warrant that they have obtained all rights, licences and permissions necessary from any person who may have helped create and/or feature in their entry and that their entry to the Promotion fully complies with these terms and conditions.

11. Entrants using multiple Instagram accounts will be disqualified.

The winner

12. There will be 3 winners. The winners will be the first 3 names chosen at random from all complete, eligible, properly submitted entries received by the end of the applicable closing date.

13. Maximum one entry per person per prize draw. Anyone trying to circumvent this condition by using alternative details will be disqualified. No bulk, consumer group or third party entries will be accepted.

14. Prizes are awarded at the promoter's discretion and no prizes will be awarded as a result of improper actions by or on behalf of any entrant.

15. The winners will be notified no later than 8th December 2023 by direct message via @tassimo_uk at the Instagram profile used for entry, where he/she will need to confirm his/her postal address.

16. The winners may be required to submit valid identification before receiving their prize.

17. The Prize will be sent to the winners by post to a postal address within the UK notified by the winners.

18. If the social media messages to a winner is returned as undeliverable and/or a winner refuses or is unable to provide an eligible postal address for receipt of their prize within 5 days of the message being sent, the promoter reserves the right to either conduct a further random draw or select an alternative winner to award their prize to another entrant.

19. If a winner has not claimed their prize by the date specified in the notification of winning, the promoter reserves the right to conduct a further random draw or select an alternative winner.

Prize

20. There are 5 total prizes with 5 winners, which shall be drawn at random from all complete, eligible, properly submitted entries received by the end of the applicable closing date.

a. FINESSE Snow White - Tassimo Coffee Machine

b. Tassimo Costa Latte

c. Tassimo Costa Americano

d. Tassimo Costa Cappuccino

e. Tassimo Costa Caramel Latte

f. Tassimo Costa Flat White

21. The winners are responsible to check allergen information and suitability of the prize package for any dietary restrictions or allergies they may have before consumption.

22. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part. The decisions of the Promoter are final in relation to the promotion.

General

23. By entering the Promotion, entrants agree to have their name featured in publicity materials relating to the Promotion without further reference, payment or other compensation.

24. Details of the winner will be available on request by sending an email to Consumerservice.UK@jdecoffee.com within 3 months of the Promotion closing date.

25. Incomplete, illegible, misdirected, late or bulk entries will not be accepted. The promoter accepts no responsibility if entries are lost or not received or delayed including delay due to technical error.

26. In the event that, for reasons beyond the promoter's reasonable control and not related to the winner, the promoter is unable to award the prize as described in these terms and conditions, the promoter reserves the right to award a prize of a similar nature and an equivalent value, or at its sole discretion, the cash value of the prize.

27. In the event of a printing or other error resulting in there being more winners than prizes for the Promotion, the promoter reserves the right at any time to allocate the available prize by selecting another winner, through a further draw or to divide the prize or the value of the prize between the winners of the Promotion.

28. Save where it has been negligent, the promoter will not be responsible for any damage, loss or injury resulting from entrants' entry into the Promotion or their acceptance and/or use of a prize, or for technical, hardware or software failures, lost, faulty or unavailable network connections or difficulties of any kind that may limit or prohibit their ability to participate in the Promotion.

29. Nothing in these terms and conditions shall in any way limit the promoter's liability for death or personal injury caused by its negligence or for any other matter where liability may not as a matter of law be limited.

PARAGRAPHS 33 AND 34 CONTAIN DATA PROTECTION WORDING – PLEASE READ CAREFULLY

30. Entrants’ names and other personal details from their entry to the Promotion will be collected and stored by the promoter and its affiliates (including those outside the UK and European Economic Area) solely for the purposes of administering the Promotion and processed in accordance with UK GDPR and the promoter’s privacy policy in place from time to time. The current privacy policy can be found here: https://www.tassimo.com/gb/privacy-policy.

31. The promoter will collect and process entrants’ personal information and it will be shared with the promoter's agents and affiliates (including those outside the UK and European Economic Area) only to the extent necessary to conduct the Promotion including for the prize to be delivered to the winners. If entrants do not provide any of the mandatory information requested when entering and taking part in the Promotion, they may not take part in the Promotion. As per paragraph 27 above, the promoter will make available on request information that confirms an award took place including the winners’ surnames, county and, if applicable, the entries themselves. Entrants have the right to object, or to ask for less information to be made available. If an entrant wishes to object, or if they have any questions or comments regarding data and privacy, they can contact the promoter at privacy@JDEcoffee.com.

32. Although the Promotion may be featured on Instagram, this Promotion is not sponsored, endorsed or administered by, or associated with Instagram. By entering this Promotion, all entrants release Instagram from any liability arising out of this Promotion. Entrants are providing information to the promoter and not to Instagram. The information entrants provide will only be used for the purposes referred to in these terms and conditions.

33. The promoter reserves the right to modify, cancel, terminate or suspend the Promotion in whole or in part, at its sole discretion, if it believes the Promotion is not capable of being conducted as specified within these terms and conditions or in the event of a virus, a computer bug or unauthorized human intervention or any other cause that is beyond the reasonable control of the promoter that could corrupt or affect the administration, security, impartiality or normal course of the Promotion.

34. Neither the promoter nor any of its subsidiary or affiliated companies are responsible for any condition, circumstances, losses, failures or delays caused by events beyond its or their control such as (but not limited to) the acts or defaults of any supplier selected by the promoter to provide the prize or otherwise that may cause the Promotion to be disrupted or corrupted, or that may lead to loss or damage of the prize in transit to the winner.

35. Any entrant who enters or attempts to enter the Promotion in a manner, which in the promoter's reasonable determination is contrary to these terms and conditions or by its nature is unjust to other entrants (including without limitation tampering with the operation of the Promotion, cheating, hacking, deception or any other unfair playing practices such as intending to annoy, abuse, threaten or harass any other entrants or the promoter and/or any of its agents or representatives) may be rejected from the Promotion at the promoter's sole discretion. Furthermore, where such actions have significantly impaired the Promotion, the promoter may, at its sole discretion, add further stages to the Promotion as it deems reasonably necessary in order to resolve any problems arising as a result of such actions.

36. The promoter's decision is final and no correspondence will be entered into.

37. These terms and conditions are governed by English law. The courts of England and Wales shall have exclusive jurisdiction to hear any dispute or claim arising in association with the Promotion or these terms and conditions.

PROMOTER: Jacobs Douwe Egberts GB Ltd, Maidenhead, SL6 4AY

Please do not send entries to this address.

Terms and Conditions for the Tassimo Instagram Prize Promotion ("the Promotion") Baileys giveaway

1. This competition is run by Tassimo.

2. By entering this Promotion, entrants will be deemed to have accepted and be bound by these terms and conditions. Promotional materials relating to the Promotion, including all information on how to enter the Promotion, also form part of these terms and conditions. In the event of any conflict between any terms referred to in such Promotion materials and these terms and conditions, these terms and conditions take precedence.

3. The Promotion is open to UK (England, Scotland, Wales, and Northern Ireland) residents aged 18 and over, with the exception of employees and agents of Jacobs Douwe Egberts GB Limited or any of its subsidiary of affiliated companies, members of the immediate families or
households of such employees, and anyone otherwise connected with the operation or fulfilment of the Promotion.

4. No purchase necessary.

5. Internet access and a valid Instagram account is required.

6. The promoter reserves the right to require entrants to prove they are eligible to enter the Promotion. If a winner is found to be ineligible, the promoter reserves the right to award their prize to another participant and to require the return of any prize already awarded.

Entry
7. The Promotion starts at 9.00 AM UK time on 15th December 2023 and all entries must be received by no later than 23.59 UK time on the closing date of 29th December 2023.

8. To enter the Promotion, entrants must be Instagram users and
a. Follow Tassimo’s Instagram page @tassimo_uk, and
b. Like the appropriate competition post on @tassimo_uk account, and
c. Tag a friend in the comments of the post.

i. Optional: Each separate comment is an extra entry to the competition.
ii. Optional: Each Story share is a separate extra entry to the competition

10. The use of script, macro or any automated system to enter the Promotion is prohibited and entries made (or which appear to have been made) using any such system may be treated as void. Any illegible, incomplete or fraudulent entries will be rejected.

11. Entrants represent and warrant that they have obtained all rights, licences and permissions necessary from any person who may have helped create and/or feature in their entry and that their entry to the Promotion fully complies with these terms and conditions.

12. Entrants using multiple Instagram accounts will be disqualified.

The winner
13. There will be 5 winners. The winners will be the first 5 names chosen at random from all complete, eligible, properly submitted entries received by the end of the applicable closing date.

14. Maximum one entry per person per prize draw. Anyone trying to circumvent this condition by using alternative details will be disqualified. No bulk, consumer group or third party entries will be accepted.

15. Prizes are awarded at the promoter's discretion and no prizes will be awarded as a result of improper actions by or on behalf of any entrant.

16. The winners will be notified no later than 2nd January 2023 by direct message via @tassimo_uk at the Instagram profile used for entry, where he/she will need to confirm his/her postal address. 
 
17. The winners are required to submit valid identification before receiving their prize. The competition is intended for use only if winners are of legal age to purchase alcohol in the country of residence. If they do not fall within this category, they may be in breach of laws or
regulations.

18. The Prize will be sent to the winners by post to a postal address within the UK notified by the winners.

19. If the social media messages to a winner is returned as undeliverable and/or a winner refuses or is unable to provide an eligible postal address for receipt of their prize within 5 days of the message being sent, the promoter reserves the right to either conduct a further random draw or select an alternative winner to award their prize to another entrant.

20. If a winner has not claimed their prize by the date specified in the notification of winning, the promoter reserves the right to conduct a further random draw or select an alternative winner.

Prize
21. There are 5 total prizes with 5 winners, which shall be drawn at random from all complete, eligible, properly submitted entries received by the end of the applicable closing date.
a. Bottle of Baileys
b. Bailey's Chocolate Truffles
c. Tassimo Baileys Latte Macchiato
d. Tassimo Chai Latte
e. Tassimo Cadbury Hot Chocolate Orange pods

22. The winners are responsible for any travel, personal or incidental expenses and any VAT, national and/or local tax liabilities incurred in claiming or using the prize.

23. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part. The decisions of the Promoter are final in relation to the promotion.

General
24. By entering the Promotion, entrants agree to have their name featured in publicity materials relating to the Promotion without further reference, payment or other compensation.

25. Details of the winner will be available on request by sending an email to Consumerservice.UK@jdecoffee.com within 3 months of the Promotion closing date.

26. Incomplete, illegible, misdirected, late or bulk entries will not be accepted. The promoter accepts no responsibility if entries are lost or not received or delayed including delay due to technical error.

27. In the event that, for reasons beyond the promoter's reasonable control and not related to the winner, the promoter is unable to award the prize as described in these terms and conditions, the promoter reserves the right to award a prize of a similar nature and an equivalent value, or at its sole discretion, the cash value of the prize.

28. In the event of a printing or other error resulting in there being more winners than prizes for the Promotion, the promoter reserves the right at any time to allocate the available prize by selecting another winner, through a further draw or to divide the prize or the value of the
prize between the winners of the Promotion.

29. Save where it has been negligent, the promoter will not be responsible for any damage, loss or injury resulting from entrants' entry into the Promotion or their acceptance and/or use of a prize, or for technical, hardware or software failures, lost, faulty or unavailable network connections or difficulties of any kind that may limit or prohibit their ability to participate in the Promotion.

30. Nothing in these terms and conditions shall in any way limit the promoter's liability for death or personal injury caused by its negligence or for any other matter where liability may not as a matter of law be limited.

PARAGRAPHS 33 AND 34 CONTAIN DATA PROTECTION WORDING – PLEASE READ CAREFULLY
31. Entrants’ names and other personal details from their entry to the Promotion will be collected and stored by the promoter and its affiliates (including those outside the UK and European Economic Area) solely for the purposes of administering the Promotion and processed in
accordance with UK GDPR and the promoter’s privacy policy in place from time to time. The current privacy policy can be found here: https://www.tassimo.com/gb/privacy-policy.

32. The promoter will collect, and process entrants’ personal information and it will be shared with the promoter's agents and affiliates (including those outside the UK and European Economic Area) only to the extent necessary to conduct the Promotion including for the prize
to be delivered to the winners. If entrants do not provide any of the mandatory information requested when entering and taking part in the Promotion, they may not take part in the Promotion. As per paragraph 27 above, the promoter will make available on request information that confirms an award took place including the winners’ surnames, county and, if applicable, the entries themselves. Entrants have the right to object, or to ask for less information to be made available. If an entrant wishes to object, or if they have any questions
or comments regarding data and privacy, they can contact the promoter at privacy@JDEcoffee.com.

33. Although the Promotion may be featured on Instagram, this Promotion is not sponsored, endorsed or administered by, or associated with Instagram. By entering this Promotion, all entrants release Instagram from any liability arising out of this Promotion. Entrants are providing information to the promoter and not to Instagram. The information entrants provide will only be used for the purposes referred to in these terms and conditions.

34. The promoter reserves the right to modify, cancel, terminate or suspend the Promotion in whole or in part, at its sole discretion, if it believes the Promotion is not capable of being conducted as specified within these terms and conditions or in the event of a virus, a computer
bug or unauthorized human intervention or any other cause that is beyond the reasonable control of the promoter that could corrupt or affect the administration, security, impartiality or normal course of the Promotion.

35. Neither the promoter nor any of its subsidiary or affiliated companies are responsible for any condition, circumstances, losses, failures or delays caused by events beyond its or their control such as (but not limited to) the acts or defaults of any supplier selected by the promoter to
provide the prize or otherwise that may cause the Promotion to be disrupted or corrupted, or that may lead to loss or damage of the prize in transit to the winner.

36. Any entrant who enters or attempts to enter the Promotion in a manner, which in the promoter's reasonable determination is contrary to these terms and conditions or by its nature is unjust to other entrants (including without limitation tampering with the operation of the Promotion, cheating, hacking, deception or any other unfair playing practices such as intending to annoy, abuse, threaten or harass any other entrants or the promoter and/or any of its agents or representatives) may be rejected from the Promotion at the promoter's sole discretion. Furthermore, where such actions have significantly impaired the Promotion, the promoter may, at its sole discretion, add further stages to the Promotion as it deems reasonably necessary in order to resolve any problems arising as a result of such actions.

37. The promoter's decision is final and no correspondence will be entered into.

38. These terms and conditions are governed by English law. The courts of England and Wales shall have exclusive jurisdiction to hear any dispute or claim arising in association with the Promotion or these terms and conditions.

PROMOTER: Jacobs Douwe Egberts GB Limited, Horizon Honey Lane, Hurley, Maidenhead, Berkshire, SL6 6RJ
Please do not send entries to this address.