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FAQ in regards to the Corona / Covid - 19 Virus

Just to let you know TASSIMO is running as usual to deliver your favourite coffee straight to your doorstep.


Get all your questions answered in regards to Corona. If you have any concerns, please don't hesitate to contact us.

Why is my order taking longer than expected?

Due to the measures taken by our carriers and the increased volume of orders, our warehouses could be facing a delay. Your order might be delivered later than communicated or it could be sent in more than one parcel. Our team is working hard on ensuring that all orders are shipped as soon as possible. As soon as your order is dispatched you will receive an email through our automated system along with a tracking reference to see the progress of your delivery.


Are there hygienic measures around the delivery?

Our carriers have taken the right measure’s to minimize the contact when delivering the parcel to the consumers, on arrival at the delivery address our driver will knock or ring the bell and will then step away to a safe distance. If the consumer advises that they don’t want to sign, depending on the carrier of delivery we have alternatives methods in place to ensure that delivery can be completed.


Do you also deliver my package when I am in quarantine?

Yes, we do. If a consumer is unable to come to the door, a calling card will be left advising of alternative delivery options. Please contact the Carrier website for more information on this topic. We thank you for your understanding, support and trust in our service.


What is the estimated delivery time?

Most parcels are delivered within 1-3 business days provided the order is placed before 17:00. There can be delays at times of high order volumes or due to other circumstances outside our control. Please contact us if your parcel has not reached you within 10 business days of ordering.


How do I track my parcel?

Once your parcel is dispatched you will receive an email confirming this showing a parcel/shipping number.

It might take up to 24 hours for a tracking number to be assigned to your order, depending on when you placed the order and the availability of the products you selected.

You can use this tracking number on the DPD website to track your parcel.


I registered my machine(s) but did not receive my promised discount vouchers?

It can take approximately 3 hours before your discounts vouchers will show up in your account. If you did not received your vouchers after 3 hours please contact our consumer care.


How can I change my delivery address?

It is only possible to change your address before placing an order. Please change your address in My account or create an account and set your preferred address. We are not able to modify the address once the order has been placed. Please contact (the courier) once you are provided with the tracking number to rearrange the delivery.

Merge your baskets?

You saved a shopping basket on your account. Would you like to add the content to your current basket?

Your previously added products will be removed.

To checkout your subscription plan, we need to remove all previous added products in your basket. Unfortunately it’s not possible to checkout your subscription plan combined with normal products.

You have to finish subscription purchase before adding any products