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FAQ in regards to the Corona / Covid - 19 Virus

Just to let you know TASSIMO is running as usual to deliver your favourite coffee straight to your doorstep.

 

Get all your questions answered in regards to Corona. If you have any concerns, please don't hesitate to contact us.

Why is my order taking longer than expected?

Due to the measures taken by our carriers and the increased volume of orders, our warehouses could be facing a delay. Your order might be delivered later than communicated or it could be sent in more than one parcel. Our team is working hard on ensuring that all orders are shipped as soon as possible. As soon as your order is dispatched you will receive an email through our automated system along with a tracking reference to see the progress of your delivery.

 

Are there hygienic measures around the delivery?

Our carriers have taken the right measure’s to minimize the contact when delivering the parcel to the consumers, on arrival at the delivery address our driver will knock or ring the bell and will then step away to a safe distance. If the consumer advises that they don’t want to sign, depending on the carrier of delivery we have alternatives methods in place to ensure that delivery can be completed.

 

Do you also deliver my package when I am in quarantine?

Yes, we do. If a consumer is unable to come to the door, a calling card will be left advising of alternative delivery options. Please contact the Carrier website for more information on this topic. We thank you for your understanding, support and trust in our service.

 

What is the estimated delivery time?

Most parcels are delivered within 2-4 business days provided the order is placed before 17:00. There can be delays at times of high order volumes or due to other circumstances outside our control. Please contact us if your parcel has not reached you within 5 business days of ordering.

 

How do I track my parcel?

Once your parcel is dispatched you will receive an email confirming this quoting a parcel/shipping number. Please use this number on the DHL website to track your parcel.

In case you need help to track your order, please, contact us.

 

How can I change my delivery address?

It is only possible to change your address before placing an order. Please change your address in My account or create an account and set your preferred address. We are not able to modify the address once the order has been placed. Please contact (the courier) once you are provided with the tracking number to rearrange the delivery.

 

I registered my machine(s) but did not receive my promised discount vouchers?

It can take approximately 3 hours before your discounts vouchers will show up in your account. If you did not received your vouchers after 3 hours please contact our consumer care.

 

How do I know if my order has gone through?

Once your order is placed successfully you will receive an order confirmation email containing your order number and a list of the items you have ordered.

 

If you don't receive this email from our side, please check your Order History through your MyTassimo account; a successful order will come up as in progress or delivered. If you see "pending" or "cancelled" as order status, your attempt has not been successful.

 

Please, don't hesitate in contacting us if you want to confirm if there is a problem with your order.

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